FAQ

Frequently Asked Questions

When will my order ship?

Orders usually ship within 3 to 5 business days from Pennsylvania. Shipping times are calculated in business days, which are Monday to Friday, not including holidays. If you haven't received your order within 7 business days of ordering, please contact support@deardarlingcandle.com and we'll check on it for you.

When should I order for Christmas delivery?

Order by Monday, December 14 for Christmas delivery.

Where are my items shipping from?

All items will be shipped from Pennsylvania.

How will my items be shipped?

Items are shipped via UPS. We do not deliver to P.O. Boxes, so please use a street address when entering your shipping information.

Do you ship internationally?

Not at this time.

Can I make a change to, or cancel, my order?

Once an order has been submitted, we cannot make any changes. We are not able to cancel an order once it has been placed. Please double-check your items, quantities, and shipping information before hitting submit.

How is the shipping cost calculated for my order?

Shipping is $5 on orders under $40, $6.90 on orders of $40 to $99, and free on orders of $100 or more.

What if my package is returned as undeliverable?

If your package is returned to us as undeliverable, please contact support@deardarlingcandle.com. We'll help once we've received the package back.

Why isn't my order going through?

First, make sure that all of the items in your cart are still available on the site. If an item in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.

If you are receiving an AVS error when trying to check out, that means the billing information, or CVV number on the back of your card, that you entered during check out does not match the billing address that your bank or cardholder has on file for that card.

Be sure to use an up-to-date browser when placing your order, like Google Chrome.

Can I return my order?

Yes — if you don't love your purchase, please contact us within 14 days of receipt to arrange for a replacement or refund. Please contact us at support@deardarlingcandle.com with your order number and the item you'd like to return.

What do I do if the item I received is damaged or defective?

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. Please send your order number and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days.